DHURA policies
Your privacy
matters to us.
We collect only the information needed to plan and manage your journey, and handle it with care.
What we may collect.
DHURA may collect information that you provide while enquiring about or booking a journey.
- Name, phone number and email address.
- Destination, dates, group details, pickup location and travel preferences.
- Identification documents required for confirmed bookings or permits.
- Medical, dietary, mobility or accessibility information voluntarily shared by you.
- Payment confirmation and relevant enquiry or booking conversations.
How we use your information.
- Responding to enquiries and preparing itineraries or quotations.
- Arranging stays, road transport, guides, permits and related services.
- Providing booking updates, traveller support and emergency coordination.
- Maintaining payment, accounting and records required by law.
Protection and retention.
We take reasonable measures to protect customer information and restrict access to people who need it for the booking. Identification documents are retained only as long as reasonably required for a permit, booking, legal or accounting purpose.
Our enquiry form currently opens WhatsApp for your review; this website does not itself store the form submission.
You remain in control.
You may request access or correction, ask for deletion where legally possible, withdraw consent or stop promotional communication by contacting DHURA.
Questions about your data?
Contact DHURA and we will respond as soon as reasonably possible.