DHURA policies
Fair, transparent
and route-aware.
Send cancellation requests in writing by email or WhatsApp. The date DHURA receives the request is treated as the cancellation date.
Cancellation charges.
| Request received before departure | Cancellation charge |
|---|---|
| 45 days or more | 10% of total journey cost |
| 30–44 days | 25% |
| 15–29 days | 50% |
| 8–14 days | 75% |
| Within 7 days or no-show | 100% · No refund |
Confirmed hotel, homestay, permit, reserved vehicle or disclosed non-refundable supplier expenses may also be deducted where applicable. DHURA will provide a clear calculation and will not charge the same loss twice.
How approved refunds are processed.
- Approved refunds are normally initiated within 7–14 working days.
- Bank or payment-provider processing time may be additional.
- Refunds normally return through the original payment method.
- Unavoidable supplier deductions will be communicated clearly.
Rescheduling a journey.
Date changes depend on availability, seasonal access, revised stay or vehicle rates, permit validity and non-transferable supplier charges.
Where possible, DHURA may offer revised dates or travel credit. The traveller pays any price difference or expense already incurred.
Road closures and unavoidable events.
Landslides, damaged roads, heavy rain, snowfall, government or military restrictions, permit suspension, local disruption, natural disaster or serious safety concerns may affect a journey.
DHURA will first try a safe alternative route or revised itinerary. If this is not possible, rescheduling, travel credit or a recoverable refund may be offered after unavoidable expenses paid to service providers.
If we must cancel.
If DHURA cancels for an operational reason within its reasonable control, the traveller may choose an alternative departure, a suitable replacement journey or refund of the applicable recoverable amount paid to DHURA.
No-show, late arrival and early departure.
No guaranteed refund applies if a traveller does not report, arrives late and misses a confirmed service, voluntarily leaves, refuses a safe available alternative without valid reason, or cannot travel because required documents were not provided.
Your final confirmation comes first.
Package-specific deadlines, disclosed non-refundable expenses and payment conditions will be shared before payment and repeated in the written booking confirmation.