DHURA policies
Confirmed hotel, homestay, permit, reserved vehicle or disclosed non-refundable supplier expenses may also be deducted where applicable. DHURA will provide a clear calculation and will not charge the same loss twice.
Date changes depend on availability, seasonal access, revised stay or vehicle rates, permit validity and non-transferable supplier charges.
Where possible, DHURA may offer revised dates or travel credit. The traveller pays any price difference or expense already incurred.
Landslides, damaged roads, heavy rain, snowfall, government or military restrictions, permit suspension, local disruption, natural disaster or serious safety concerns may affect a journey.
DHURA will first try a safe alternative route or revised itinerary. If this is not possible, rescheduling, travel credit or a recoverable refund may be offered after unavoidable expenses paid to service providers.
If DHURA cancels for an operational reason within its reasonable control, the traveller may choose an alternative departure, a suitable replacement journey or refund of the applicable recoverable amount paid to DHURA.
No guaranteed refund applies if a traveller does not report, arrives late and misses a confirmed service, voluntarily leaves, refuses a safe available alternative without valid reason, or cannot travel because required documents were not provided.
Package-specific deadlines, disclosed non-refundable expenses and payment conditions are shared before payment and repeated in the written booking confirmation.